We’re the city that never shuts up.
Since being launched in 2003, fed-up city residents have relied on the service to file grievances regarding high costs, overcrowding, and rodents running in the streets and subways.
An analysis of a year’s worth of complaints lodged with 311, the Big Apple’s non-emergency line, reveals that in 2024, the thing New Yorkers hated the most was noise.
When a call comes in, it is logged and the specific complaint is then sent to one of the city’s agencies, such as the New York Police Department or Sanitation Department, to address the issue.
Over 738,000 complaints, categorized as street/sidewalk noise, vehicle noise, helicopter noise, and others, were submitted for noise, with an average of more than 2,000 objections every day.